At ZNVER Apparel, we aim to provide premium-quality products and a smooth shopping experience for every customer. Please read our refund and return policy carefully before placing an order.
Size & Fit Policy
We do not offer refunds or returns for incorrect sizing selections made by customers.
Detailed sizing information is clearly provided on our product pages to help customers choose the correct fit before purchasing. We strongly recommend reviewing the size chart carefully before placing your order.
Damaged or Defective Products
We do offer refunds or replacements if:
- The product arrives damaged
- The item has a manufacturing defect
- You receive the wrong item
If your order arrives with an issue, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
Support Email: care@znver.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace/refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@znver.com.
Non-Returnable Items
The following items are not eligible for refunds or returns:
Orders damaged due to improper handling after delivery.
Incorrect size selections
Change of mind purchases
Worn or washed items
Minor color variations due to screen or lighting differences
Refund Process
Once your claim is reviewed and approved:
Processing times may vary depending on your payment provider
A refund or replacement will be processed
Refunds are issued to the original payment method
Order Changes & Address Updates
If you entered the wrong shipping address or need to modify your order, contact us immediately through live chat or email.
We can only make changes before the order enters production or shipment.
Contact Support
For any refund, return, or support inquiries, contact:
ZNVER Apparel
Bossier City, LA 71112, USA
care@znver.com
